Responsible for collecting patient balances and billing questions on outstanding Accounts Receivable.
Full-time, goal-oriented, collection-driven, highly accurate and motivated collector who will establish and maintain strong relationships with providers, clients, patients and fellow staff.
Excellent and competitive benefits package offered which includes medical, dental, vision, disability and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire.
- Review patient accounts and insurance to determine amount due for collection efforts.
- Call patients and insurance companies to follow-up with account information in a professional manner while keeping and improving customer relations.
- Collect payments in accordance with payment due dates up to 3 years back from the date of services.
- Document all information in the “Notes” tab related to the visit and file all copies in daily batch.
- Follow-up on outstanding third-party A/R on a monthly basis as assigned by supervisor. This includes phone calls and/or written correspondence and appeals.
- Document collection activities in the “Notes” tab related to the visit. Ensure copies of all appeals and attachments are included in daily batch.
- Report any trends identified while working insurance correspondence and A/R to supervisor.
- Take incoming calls from patients and insurance. Document all phone calls on the “Notes” tab related to the visit in question.
- Serve as a backup for charge entry when requested by supervisor.
- Work any special projects or assignments as requested by supervisor.
- High School Diploma.
- Bilingual in English and Spanish preferred.
- 1 – 2 years of experience in related field.
- Typing skills 35-40wpm required.
- Good telephone etiquette and organizational skills.
- Knowledge of insurance requirements, reimbursement processes, and the ability to understand EOBs required.
- Capable of communicating effectively with patients and explain billing procedures to patients.
- Able to handle diversified duties.
- Must be computer literate and have the aptitude to learn new programs as changes occur.
Typical Physical Demands
The physical demands described herein are representative of those that must be met by a staff member to successfully perform the essential functions associated with this position. Because we are committed to inclusion of those with disabilities, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions associated with their position.
- Carrying: Transporting an object, usually by hand, arm or shoulder.
- Lifting: Raising or lowering an object 25-50 pounds.
- Repetitive Motions: Making frequent movements with a part of the body.
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.