Performs duties under the direction of the Clinical Coordinator to assist in the treatment of patients regarding referrals, navigation, and eligibility assistance. Responsible for the coordination of navigation activities based on a given assignment of providers or service types and will work hand in hand with clinic staff to provide quality patient navigation.
Provide patient care through follow up and navigation with utmost customer service, compassion, and integrity to patients/clients in a clinic or telephonic setting.
Excellent and competitive benefits package offered which includes medical, dental, vision, disability, and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire.
- Provide referral details and appointment arrangements for patients needing specialist or external medical visits.
- Follow-up with patients to ensure that patient visits with specialists are complete and referral notes, imaging notes, and reports are obtained from external providers and scanned into the chart.
- Stay up to date with external referral sources and provides appropriate referral options for patients based on services needed and ability to pay.
- Schedule appropriate outgoing appointments and referrals at the request of providers.
- Follow-up on patient appointments, results, and concerns.
- Initiate and complete pre-authorization for medications and Durable Medical Equipment as needed.
- Verify patient insurance and information is acceptable by partnering institutions.
- Service and respond to customer and patient questions, issues and/or concerns within 24 hours of initiation.
- Securely and accurately document all patient information using the Electronic Health Record.
- Interpret dictation and respond accordingly.
- Actively participate in agency performance improvement initiatives such as chronic care management for UDS measures and PCMH certification
- Ensure timely submission of paperwork and reports.
- Communicate with other clinics, specialists, physicians, management, and billing.
- Maintain updated patient information, imaging order forms and referral forms.
- Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
- Ensure that our patients get the best possible care and follow up.
- Schedule and contact patients for required programs and appointments as assigned.
- Perform other duties as assigned to support NTACHC’s Mission, Vision and Values.
- Complete vaccine counts and temperature logs as assigned.
- Complete requests for follow-up, referrals, and manage tasks in NextGen by the end of your work week.
- Performs accurate charting in medical record in accordance with NTACHC policies and procedures.
- Provide assistance to nurses, medical assistants and providers as needed.
- Administers injections according to route ordered (i.e., subcutaneous, intramuscular, and intradermal injections), if license allows.
- Perform procedures, as ordered (i.e., EKGs, nebulizer treatments, pulse oximeter, ear lavages, etc.), if license allows.
- Able to accurately make/cancel/reschedule appointments in the computer appointment system. Able to follow-up on appointment to determine patient compliance and contact patients to reschedule (no-show policy)
- Keep up to date and comply with all emails, intranet updates, policies/procedural updates and retraining as required.
- Understand all emergency protocols and respond accordingly.
- Other duties as assigned.
- Ability to recognize and respect cultural diversity of patients.
- Serve as the communication liaison between patient and physician. Capable of documenting patient communication and clinical treatment accurately and appropriately.
- Recognize and respond effectively to verbal, nonverbal, and written communication.
- Ability to follow established policies and procedures dealing with health care.
- Comply with established risk management and safety procedures.
- Able to establish and maintain effective working relationships with the public and health care team.
- Must respect the confidential nature of medical information and comply with HIPAA laws
- Working knowledge of standard concepts, practices, and procedures.
- Able to work efficiently and cope with emergency situations.
- Capable of using experience and judgment to plan and accomplish goals.
- Good computer skills and a working knowledge of Microsoft Office.
- Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
- Behave in a professional manner and maintain a professional appearance.
- Must be a team player and always keep patients as the number one priority.
- Emotional and physical health sufficient to meet the demands of the position.
- Ability to stand/sit for long periods of time.
- Strength sufficient to lift some patients, move heavy equipment on wheels (up to approximately 250 lbs.), and to move patients in wheelchairs and stretchers.
- Consent to scheduled and random drug screen testing as required by NTACHC.
- High school diploma or GED required.
- Current Basic Life Support certification for healthcare providers from one of the following organizations is highly recommended.
- American Heart Association
- American Red Cross
- Medical Assistant Certificate from one of the following organizations highly recommended.
- CMA – American Association of Medical Assistants (AAMA)
- RMA – American Medical Technologists (AMT)
- CCMA- National Health Career Association (NHA)
- NRCMA through National Association of Health Professionals (NAHP)
- NCMA- National Center for Competency Testing (NCCT)
- Prior professional experience as a Medical Assistant is a definite plus.
- Bilingual (English/Spanish) highly preferred
- Maintain valid driver’s license and auto insurance as traveling to different clinic locations will be required.
Typical Physical Demands
The physical demands described herein are representative of those that must be met by a staff member to successfully perform the essential functions associated with this position. Because we are committed to inclusion of those with disabilities, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions associated with their position.
- Balancing: Maintaining body equilibrium to prevent falling over.
- Carrying: Transporting an object, usually by hand, arm or shoulder.
- Crouching: Bending body downward and forward by bending legs.
- Eye/Hand/Foot Coordination: Performing work through use of two or more.
- Feeling: Perceiving attributes of objects by means of skin receptors.
- Fingering: Picking, pinching or otherwise working with fingers.
- Handling: Seizing, holding, grasping or otherwise working with hand(s).
- Hearing: Perceiving the nature of sounds by ear.
- Pulling: Exerting force on an object so that it is moving to the person.
- Pushing: Exerting force on an object so that the object is away.
- Reaching: Extending the hand(s) and arm(s) in any direction.
- Repetitive Motions: Making frequent movements with a part of the body.
- Standing: Remaining on one’s feet in an upright position.
- Stooping: Bending the body by bending the spine at the waist.
- Talking: Expressing or exchanging ideas by means of spoken words.
- Walking: Moving about on foot on uneven surfaces.
- Lifting: Raising or lowering an object 25-50 pounds.