The Clinical Coordinator is an integral part of the health care team. The Clinical Coordinator support providers including but not limited to patient workflow, PAQ management, prescription need management using Standing Delegation Orders, and assisting in inbox management. Similarly, the Clinical Coordinator will collaboratively work with the Director of Nursing and Access in the daily clinic oversight of clinical staff, in addition to leading, mentoring, and providing quality patient care, to include but not limited to administering, monitoring and managing the immunization programs, providing health education to patients of all ages in accordance with established nursing standards; all while working with all health center personnel to ensure an efficient and safe environment of care.
Provide patient care with utmost customer service, compassion, and integrity to patients/clients in a clinic setting.
Excellent and competitive benefits package offered which includes medical, dental, vision, disability and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire.
• Main role will focus on the monitoring and supporting the management of providers’ PAQ and inbox, while working in collaboration with the providers and following standing delegation orders to address patient care needs and coordination.
• Monitors, supports and implements the TVFC program management and reporting requirements for the clinic.
• Educates the patient and family/significant others about diagnosis and the plan of care. Acts as a resource for facilitating communication when necessary.
• Coordinates the delivery of patient care provided by the health care team
• Maintains clinical expertise and competency (to include age specific competency) as well as demonstrates thorough knowledge of procedures to deliver quality primary health care.
• Documents delivery of health care and nursing process in accordance with the Center’s policies and procedures in a timely, accurate, and consistent manner.
• Interacts with health center personnel and assists providers to ensure optimal patient care and to obtain optimum patient flow and increased patient satisfaction.
• Identifies and responds promptly to changes in patient’s condition and/or clinic environment.
• Coordinates and delegates the timely processing of patient referrals, prescribed medications, and other identified needs of the patient.
• Acts as a resource within the clinic to other staff members in regard to patient care and education.
• Acts as a resource for the clinical staff for immunization administration including patient education and staff training.
• Participates as a team member and promotes teamwork by assisting others with patient care and department activities and serves as a mentor to Certified Medical Assistants when applicable.
• Maintains adequate inventory of medical forms, supplies, in-house medications, immunizations and completes monthly inventory reports as required.
• Performs maintenance and controls on medical equipment and documents results.
• Administers all medications accurately using the five (5) rights of medication administration, documenting medications according to health center policy and procedures.
• Upon completion of laboratory skill assessment, performs all laboratory functions according to Provider orders.
• Maintains an adequate inventory of stock medications.
• Verifies patient’s medications with provider’s orders.
• Responds to home health, nursing home, and patient and outside pharmacy, etc. calls for refills and clarification of orders.
• Assists in maintaining an efficient, safe, secure, orderly, and aseptic environment of care for all patients and employees.
• Is familiar with and abides by OSHA Standards, Hazardous Materials, Universal Precautions, use of personal protective equipment, Evacuation, Fire, Disaster, and Safety Plans.
• If bilingual, translates in Spanish between non-Spanish speaking staff and Spanish speaking patients as requested.
• Performs all other duties as assigned.
• Monitor and maintain clinic optimum patient flow, services delivery and continuity of care
• Ensure that patient confidentiality is maintained.
• Ensure that patients and coworkers are treated in a courteous professional manner. Provide ongoing customer service training.
• Ensure quality control over patient records and data collection. Monitor release of record procedures and maintain HIPPA regulations throughout the Center.
• Keeps Director of Nursing & Access informed of all significant staffing issues including but not limited to any proposed policy or procedural changes, disciplinary actions, opportunities to enhance the support to providers or address any provider concerns. Will work with DONA to coordinate orientation of new staff support employees regarding skills and duties.
• Participates in the review of resumes, credentials and participates in interviews of applicants with HR and Director of Nursing & Access.
• In conjunction with Director of Nursing & Access will perform periodic assessments to determine deficiencies in clinical performance and new hires, which includes but is not limited to:
a. Log keeping (abnormal Pap Smears, sub-specialty referrals, pregnancy/perinatal, STD, temperature, Clinical Measures data entry, DAP pharmacy recall, immunizations, etc.)
b. Skills: (vital signs, therapeutic injections, and immunizations, adult and pediatric catheterization, sterile field/tray setup, instrument sterilization, oxygen tank use and maintenance, crash cart use and maintenance, EKG, etc.)
c. Policies and procedures (universal precautions, consent forms, needle disposal, identification and proper disposal of expired medications, etc.)
d. Conducts periodic nursing meetings; in conjunction with Director of Nursing & Access. Agenda and minutes are to be forwarded to the CMO and Senior Management. (Agenda and minutes are to be typewritten.)
• Participates in three-month, six-month and annual evaluations of staff with input from providers, Director of Nursing & Access, Compliance and Quality Officer and/or CMO as needed.
• Provides nursing coverage in emergency shortage situations.
• Manage and coordinate aspects for the facility to comply with requirements of NCQA Patient- Centered Medical Home recognition with the assistance of the Director of Nursing & Access.
• Other duties as assigned.
• Ability to recognize and respect cultural diversity of patients.
• Serve as the communication liaison between patient and physician. Capable of documenting patient communication and clinical treatment accurately and appropriately.
• Recognize and respond effectively to verbal, nonverbal, and written communication.
• Ability to follow established policies and procedures dealing with health care.
• Comply with established risk management and safety procedures.
• Able to establish and maintain effective working relationships with the public and health care team.
• Must respect the confidential nature of medical information.
• Working knowledge of standard concepts, practices, and procedures.
• Able to work efficiently and cope with emergency situations.
• Capable of using experience and judgment to plan and accomplish goals.
• Good computer skills and a working knowledge of Microsoft Office.
• Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Professional manner and appearance.
• Emotional and physical health sufficient to meet the demands of the position.
• Ability to stand for long periods of time.
• Knowledge of basic principles of health promotion, prevention and motivation
• Knowledge of protocols in general and an ability to quickly gain specific knowledge of the Center’s current operational protocols
• Knowledge of medical terminology and appropriate abbreviations
• Demonstrates knowledge of the Texas Nursing Practice Act
• Ability to read and comprehend medical instructions, short correspondence, and memos
• Ability to document, with clarity, all information relevant to a patient’s needs
• Ability to effectively present information in small group situations to patients, Center staff, and the general public
• Ability to prepare statistical and administrative reports
• Ability to work cooperatively with community agency personnel to coordinate services for patients
• Ability to use a glucometer and interpret the results
• Ability to use office equipment including but not limited to computers, fax machines, telephones and copiers
• Ability to prioritize and allocate resources
• Prefer Registered Nurse with at least one (1) year experience in an inpatient or Community Health Center or a Licensed Vocational Nurse (LVN) with at least 3 years’ experience in an inpatient or Community Health Center.
• Possesses current unrestricted license in State of Texas.
• Maintain current CPR and/or ACLS/BCLS certification
• Bi-lingual (English/Spanish) highly preferred
• Valid Driver’s license and auto insurance as traveling to different clinic location may be required at times.
Typical Physical Demands
The physical demands described herein are representative of those that must be met by a staff member to successfully perform the essential functions associated with this position. Because we are committed to inclusion of those with disabilities, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions associated with their position.
• Carrying: Transporting an object, usually by hand, arm or shoulder.
• Lifting: Raising or lowering an object 25-50 pounds.
• Repetitive Motions: Making frequent movements with a part of the body.
• Requires working under stressful conditions or working under irregular hours.
• Exposure: To communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinical environment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in a moderate noise level in the work environment is required.