IT Support Specialist I

Fort Worth, Texas
Posted 2 months ago

Job Summary

We’re looking for an experienced IT Support Specialist I to provide our team with top-notch assistance! You’ll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support.


Essential Duties and Responsibilities

• Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly.
• Install all new technology for the company, including computer operating systems, software programs and applications, new desktops/laptops, and other computer hardware.
• Perform regular maintenance for our phone systems, computer systems, printers, network systems, and any other technical equipment.
• Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
• Ensure our computers are backed up so all files are saved in case the system crashes.
• Run security checks on all of our systems to ensure we are protected from cybersecurity threats.
• Maintain inventory of information technology assets.
• Work directly with end users to assess and resolve their technical issues.
• Monitor and work on maintaining the LAN or WAN infrastructure in the office.
• Ability to troubleshoot TCP / IP networking issues.
• Configure and troubleshoot modems and routers whether in Dynamic or Static IP mode.
• Make sure the PC’s/ Laptop’s function properly; take initiative to avoid downtime; monitor to keep everything running smoothly.
• Taking care of all the networking issues and troubleshoot it as soon as possible.
• Travel between offices in the DFW area for onsite services.
• Other duties as assigned.


Performance Requirements:

• Great support attitude.
• Team player and great interpersonal skills.
• Problem solving skills.
• Ability to multi-task is a requirement.
• Experience in responding to ticket-based support system.
• Excellent customer service skills and desire to help the company succeed.
• Strong communication skills, organizational skills, and time management skills.
• Professional image and outstanding written and verbal communication skills are a must.
• Analyze and implement on what type of software and hardware configurations are required for the organization.
Minimum Qualifications:
• High school diploma required, associate degree in computer science or information technology preferred.
• At least two years of experience in a professional IT work environment.
• Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations.
• Experience with Hardware and software configurations.
• General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
• Able to create databases and utilize Excel spreadsheets at an advanced level.
• Advanced proficiency in Microsoft Office.
• Must have reliable transportation.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Communicates orally with management and co-workers in face-to-face, one-on-one and group setting.
• Regularly uses the telephone and/or internet for communication.
• Uses office equipment such as computers, copiers and printers.
• Sits for extended periods of time.
• Stands for extended periods of time.
• Hearing and vision within normal ranges.
• Routinely carry, push, reach and lift up to 20 lbs.
• Occasionally carry, push or lift up to 50 lbs.
• Reach at above shoulder height (5%); at shoulder height (5%); below shoulder height (90%).
• Repetitive Motions: Making frequent movements with a part of the body.
• Occasionally stoop, kneel or crouch.
• Sufficient manual dexterity to operate equipment.


Thank you for your interest in North Texas Area Community Health Centers.

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