The Patient Benefit Coordinator will be part of a team at North Texas Area Community Health Centers (NTACHC) that works together to assist new and established patients to determine eligibility for governmental programs (such as Medicaid, Medicare, SCHIP, and Expanded Primary Health Care (EPHC). The coordinator will work closely with the Center Manager to identify patients that qualify for benefits and will assist in the application process. The application process will be performed either on paper by following EPHC policies and procedures and or on-line through www.yourtexasbenefits.com
Provide patient customer service with utmost, compassion, and integrity to patients/clients in a clinic setting.
Excellent and competitive benefits package offered which includes medical, dental, vision, disability and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire.
- Working with Center Manager and PARs to identify patients that qualify for benefits
- Implement process for qualifying and assisting patients to apply for benefits
- Screening patients for eligibility through wage verification, reason for visit, etc.
- Reviewing, validating, and processing confidential insurance information for all three clinics.
- In charge of providing patients appropriate application to the state outstation eligibility worker located in-house at the Northside Community Health Center.
- Documenting all actions taken to communicate with patients, updating patient accounts, and tracking application status.
- Attending meetings applicable to advancing benefits access to NTACHC patients
- Working closely with program manager and compliance officer in reporting of EPHC program and quality improvement initiatives.
- Preparing reports, scanning, developing and updating front office forms.
- Updating PAR collection log
- Representing clinic at events.
- Other duties as assigned by Center Manager that assist the patient registration process
- Courteous, honest and professional at all times.
- Sets an example as a medical professional by observing work start and stop times, giving adequate notice for absences, and following clinic’s operational and personnel policies and procedures.
- Able to communicate and relate well with providers and clinical staff.
- Maintains appropriate licensure and certification including meeting and/or exceeding CME requirements. Observes standards of medical care.
- Efficient, organized and accurate.
- Demonstrated ability to work effectively in a team environment.
- Demonstrated problem solving skills in a complex environment.
- Demonstrated effective interpersonal relationship and customer service skills.
- Good organizational and time management skills
- Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.
- Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
- Ability usage of computer, Telephone, Fax, Copier and equipment commonly used by Medical Assistants
- Experience working with underserved populations preferred.
- English and Spanish in verbal and written communication is preferred
- Basic level of skill with Microsoft Word, Excel and ability to use other computer programs and applications (NextGen, Chorus, etc.) in ways that facilitate panel management.
- Desire to work with the Hispanic community and carry out the mission of the Center.
- Bi-lingual (English/Spanish) highly preferred.
Typical Physical Demands
The physical demands described herein are representative of those that must be met by a staff member to successfully perform the essential functions associated with this position. Because we are committed to inclusion of those with disabilities, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions associated with their position.
- Carrying: Transporting an object, usually by hand, arm or shoulder.
- Lifting: Raising or lowering an object 25-50 pounds.
- Repetitive Motions: Making frequent movements with a part of the body.
- Requires working under stressful conditions or working under irregular hours.
- Exposure: To communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinical environment.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to work in a moderate noise level in the work environment is required.
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